Your spa experience is important to us. To ensure a serene experience for everyone, there are a few things to keep in mind.
Cell Phone Policy
Upon entering, please turn your cell phone off or set to silent mode (with no vibration). This eliminates distractions and enable a calm atmosphere for everyone. We are committed to your wellness. Shutting out the outside world, even for just a moment, allows you to reset and feel more refreshed at the end of your experience.
Appointments, Arrival & Cancellations
We value your time. We will do our best to find a time that will work with your schedule. Although we welcome walk-ins, we recommend setting an appointment for your service so that we can better accommodate your schedule and needs.
Your treatment time is especially reserved for you. Should you need to change or cancel a reservation, please provide a minimum of 24 hours notice for each treatment scheduled. Otherwise, in consideration of our therapists’ time, 50% treatment fees may apply.
We regret that late arrivals will not receive extension of scheduled services. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
Upon arrival, please proceed to our Spa Administrator at the front desk to check-in for your services or for any assistance with questions or retail products. Our Spa Administrators will walk you to the Spa Lounge and your Service Specialist with pick you up and walk you to your treatment room and through your service. Please feel free to ask any questions and raise any concerns you may have throughout your experience; before, during, and/or after your treatment.
For body therapies, please undress to your comfort level. Typically, all articles of clothing are removed with the exception of the bottom undergarment. We implement a draping protocol during any of our services, which means only one part of your body will be exposed at any given time to ensure modesty.
For skin care services, we will provide a wrap for your comfort.
For the most effective service, hair should be roughly the length of a grain of rice. Exfoliation of the treatment area will help remove excess dead skin and lift hair for better wax adherence. You will be provided with a disposable bikini if needed or upon request to ensure your comfort.
We will provide you with robe & slippers to change into and storage for all your personal belongings.